Responsibilities:
1. End-User Support:
– Provide exceptional technical assistance to end-users, resolving issues related to computer systems, software, hardware, and networks.
– Deliver prompt and effective troubleshooting for user-reported problems, ensuring minimal downtime.
2. Hardware and Software Maintenance:
– Install, configure, and maintain hardware components, ensuring optimal performance.
– Manage software applications, perform updates, patches, and upgrades to maintain a secure and efficient IT environment.
3. User Training & Documentation:
– Assist users in understanding and maximizing the use of IT resources.
– Develop and maintain clear and concise documentation for common IT processes, troubleshooting steps, and user guidelines.
4. Maintaining IT Infrastructure:
– Monitor and maintain the overall health and performance of IT infrastructure, including servers, networks, and storage systems.
– Proactively identify and address potential issues to ensure a stable and reliable IT environment.
5. Assist in Creating Automation Workflows:
– Collaborate with the team to create and implement automation workflows, leveraging tools like n8n.
– Contribute to the development of efficient and streamlined processes to enhance overall productivity.
6. Cloud Services Familiarity:
– Acquaintance with cloud platforms such as AWS and GCP.
– Utilize cloud services to optimize and enhance IT infrastructure.
7. Software Integration:
– Work with Zoho and other relevant software to integrate systems and streamline workflows.
– Ensure seamless communication and data flow between different software platforms.
8. Programming Skills:
– Proficient in scripting languages such as Python or JavaScript.
– Utilize programming skills to enhance automation and create custom solutions.
Qualifications:
– Bachelor’s degree in Information Technology, Computer Science, or a related field.
– 1-2 years of experience in a similar IT support role.
– Strong knowledge of Windows and/or Mac operating systems.
– Familiarity with AWS, GCP, Zoho, and n8n.
– Programming skills in Python or JavaScript.
– Excellent communication and interpersonal skills.